Complaints procedure

If you wish to report a difficulty or dispute the handling of a file, you can find here the steps to write to us.

Processing times

Ld Courtage Ld Courtage acknowledges receipt of a complaint within a maximum of 10 business days and aims to provide a final response within 2 months, except in particularly complex cases.

STEP 1

First contact

State the reason for your difficulty as precisely as possible so that the file or the exchange concerned can be usefully reviewed.

  • contact@ld-courtage.com
STEP 2

Complaints department

If the first response does not satisfy you, send your complaint to the dedicated department, reminding us of your identity, your reference and the exact subject of the disagreement.

  • Ld Courtage – Complaints Department, 15 AVENUE FRANCOIS MITTERRAND, 63670 LA ROCHE-BLANCHE
  • reclamations@ld-courtage.com

External recourse

If no solution is found after internal handling, you may look for the competent mediator through the public consumer mediation platform.

Official platform

Consumer mediation

Access: www.economie.gouv.fr/mediation-conso

Data collected as part of a complaint is used only to handle the file and under the conditions described in our Privacy policy.